@import url('https://fonts.googleapis.com/css2?family=IBM+Plex+Sans:wght@400;500;600;700&display=swap');

:root {
  color-scheme: light;
  --navy: #173b57;
  --navy-deep: #102d43;
  --mint: #d8f3ee;
  --mint-strong: #a9e2d8;
  --ink: #172e3c;
  --muted: #60717b;
  --paper: #f5f8f8;
  --surface: #ffffff;
  --line: #dce6e8;
  --soft-line: #e9eff0;
  --amber: #ad6a25;
  --amber-bg: #fff5e7;
  --shadow: 0 16px 44px rgba(20, 51, 69, .08);
  font-family: "IBM Plex Sans", "Segoe UI", sans-serif;
  font-synthesis: none;
  text-rendering: optimizeLegibility;
  -webkit-font-smoothing: antialiased;
  -moz-osx-font-smoothing: grayscale;
  background: var(--paper);
  color: var(--ink);
}

* { box-sizing: border-box; }
html { min-width: 320px; scroll-behavior: smooth; }
body { margin: 0; min-height: 100vh; }
a { color: inherit; }
.page-width { width: min(1120px, calc(100% - 64px)); margin-inline: auto; }
.skip-link { position: absolute; z-index: 5; top: 8px; left: 8px; padding: 10px 14px; transform: translateY(-150%); background: var(--navy); color: #fff; border-radius: 4px; }
.skip-link:focus { transform: translateY(0); }

.site-header { background: rgba(255,255,255,.96); border-bottom: 1px solid var(--soft-line); }
.header-inner { min-height: 82px; display: flex; justify-content: space-between; align-items: center; }
.brand { display: inline-flex; align-items: center; gap: 13px; color: var(--navy); text-decoration: none; }
.brand-mark { width: 42px; height: 42px; display: block; }
.brand-name { display: flex; gap: 5px; align-items: baseline; font-size: 15px; letter-spacing: -.025em; font-weight: 700; }
.brand-name span { color: #6b7b83; font-weight: 500; }
.header-meta { display: flex; flex-direction: column; gap: 5px; align-items: flex-end; }
.meta-label, .eyebrow, .card-kicker, .detail-index, .status-label { color: var(--muted); font-size: 10px; line-height: 1.2; letter-spacing: .16em; font-weight: 700; }
.channel-pill { display: flex; align-items: center; gap: 7px; border: 1px solid var(--line); border-radius: 999px; background: #fff; padding: 6px 11px; color: #405761; font-size: 12px; font-weight: 600; }
.status-dot, .status-tag-dot, .owner-indicator { width: 7px; height: 7px; display: inline-block; border-radius: 50%; background: #40a48f; }

.hero { display: grid; grid-template-columns: 1.12fr .88fr; gap: 70px; align-items: center; padding-top: 78px; padding-bottom: 70px; }
.hero-copy { max-width: 590px; }
.eyebrow { display: flex; align-items: center; gap: 11px; margin: 0 0 22px; color: #537181; }
.eyebrow-line { width: 27px; height: 2px; background: #4baf9d; }
h1, h2, h3, p { margin-top: 0; }
h1 { margin-bottom: 22px; color: var(--navy); font-size: clamp(48px, 6vw, 72px); line-height: .98; letter-spacing: -.064em; font-weight: 600; }
h1 span { color: #4e7181; font-weight: 400; }
.hero-intro { max-width: 485px; margin-bottom: 0; color: #5d707a; font-size: 17px; line-height: 1.7; }
.response-card { position: relative; overflow: hidden; border-radius: 8px; padding: 27px 30px 23px; background: var(--navy); color: #fff; box-shadow: var(--shadow); }
.response-card::after { content: ""; position: absolute; width: 210px; height: 210px; right: -108px; top: -114px; border: 1px solid rgba(216,243,238,.16); border-radius: 50%; box-shadow: 0 0 0 22px rgba(216,243,238,.035), 0 0 0 44px rgba(216,243,238,.025); pointer-events: none; }
.card-topline { position: relative; z-index: 1; display: flex; align-items: center; gap: 11px; margin-bottom: 22px; }
.card-icon { display: grid; width: 35px; height: 35px; place-items: center; border-radius: 7px; background: rgba(216,243,238,.12); color: var(--mint); }
.card-icon svg { width: 19px; height: 19px; }
.card-kicker { color: #b8d6d8; }
.response-card h2 { position: relative; z-index: 1; max-width: 330px; margin-bottom: 11px; color: #fff; font-size: 22px; line-height: 1.35; letter-spacing: -.025em; font-weight: 500; }
.response-card h2 strong { color: var(--mint); font-weight: 600; }
.response-note { position: relative; z-index: 1; margin-bottom: 21px; color: #c4d5dc; font-size: 13px; line-height: 1.65; }
.card-rule { height: 1px; margin-bottom: 15px; background: rgba(255,255,255,.19); }
.target-caption { position: relative; z-index: 1; display: flex; align-items: center; gap: 8px; margin: 0; color: #d7e4e8; font-size: 11px; font-weight: 600; }
.target-mark { width: 6px; height: 6px; background: var(--mint-strong); border-radius: 1px; transform: rotate(45deg); }

.status-section { padding-bottom: 75px; }
.status-banner { display: grid; grid-template-columns: 43px minmax(0,1fr) auto; gap: 18px; align-items: center; border: 1px solid #eedcc1; border-left: 4px solid #d19a52; border-radius: 6px; padding: 23px 25px; background: var(--amber-bg); }
.status-symbol { display: grid; width: 42px; height: 42px; place-items: center; border-radius: 50%; background: #ffead0; color: var(--amber); }
.status-symbol svg { width: 22px; height: 22px; }
.status-label { margin-bottom: 6px; color: #98652d; font-size: 9px; }
.status-copy h2 { margin-bottom: 6px; color: #523d29; font-size: 18px; line-height: 1.35; letter-spacing: -.02em; }
.status-copy > p:last-child { max-width: 665px; margin: 0; color: #705c48; font-size: 13px; line-height: 1.6; }
.status-tag { display: inline-flex; align-items: center; gap: 8px; padding: 8px 11px; border: 1px solid #e7c99e; border-radius: 999px; color: #815622; font-size: 11px; white-space: nowrap; background: rgba(255,255,255,.42); }
.status-tag-dot { width: 6px; height: 6px; background: #c88637; }

.ticket-section { padding-bottom: 74px; }
.ticket-heading { display: flex; align-items: flex-start; gap: 18px; margin-bottom: 24px; }
.ticket-heading h2 { margin: 0; color: var(--navy); font-size: clamp(25px, 3vw, 31px); line-height: 1.2; letter-spacing: -.04em; font-weight: 600; }
.ticket-heading .section-aside { margin: 12px 0 0 auto; text-align: right; }
.ticket-panel { display: grid; grid-template-columns: .78fr 1.22fr; gap: 34px; padding: 30px; border: 1px solid var(--line); border-radius: 6px; background: var(--surface); box-shadow: var(--shadow); }
.ticket-intro { align-self: start; padding: 7px 8px 0 0; }
.ticket-kicker { margin-bottom: 13px; color: #98652d; font-size: 9px; line-height: 1.4; letter-spacing: .13em; font-weight: 700; }
.ticket-intro h3 { margin-bottom: 10px; color: var(--navy); font-size: 21px; line-height: 1.35; letter-spacing: -.025em; }
.ticket-intro p:last-child { margin: 0; color: #63747c; font-size: 13px; line-height: 1.75; }
.ticket-form { min-width: 0; }
.ticket-privacy, .ticket-noscript { margin: 0 0 18px; padding: 12px 14px; border-left: 3px solid #d19a52; background: var(--amber-bg); color: #705c48; font-size: 12px; line-height: 1.6; }
.ticket-fields { display: grid; grid-template-columns: 1fr 1fr; gap: 14px; }
.ticket-field { display: grid; gap: 7px; margin-bottom: 16px; color: #445c67; font-size: 12px; font-weight: 600; }
.ticket-field input, .ticket-field select, .ticket-field textarea { width: 100%; min-height: 44px; padding: 10px 12px; border: 1px solid #cbd9dc; border-radius: 4px; background: #fbfdfd; color: var(--ink); font: inherit; font-weight: 400; }
.ticket-field textarea { min-height: 130px; resize: vertical; line-height: 1.55; }
.ticket-field input::placeholder, .ticket-field textarea::placeholder { color: #97a5aa; }
.ticket-actions { display: flex; flex-wrap: wrap; gap: 10px; }
.ticket-button { min-height: 42px; padding: 0 16px; border: 1px solid var(--navy); border-radius: 4px; background: var(--navy); color: #fff; font: inherit; font-size: 12px; font-weight: 600; cursor: pointer; }
.ticket-button:hover { background: var(--navy-deep); }
.ticket-button-secondary { background: transparent; color: var(--navy); }
.ticket-button-secondary:hover { background: #f0f6f5; }
.ticket-status { margin: 16px 0 0; padding: 13px 15px; border: 1px solid #b9ddd1; border-radius: 4px; background: #eef9f4; color: #245c4f; font-size: 12px; line-height: 1.65; }
.ticket-status[hidden] { display: none; }

.details-section { padding-bottom: 74px; }
.section-heading { display: flex; justify-content: space-between; align-items: end; gap: 24px; margin-bottom: 25px; }
.section-eyebrow { margin-bottom: 11px; }
.section-heading h2, .guidance-heading h2 { margin-bottom: 0; color: var(--navy); font-size: clamp(25px, 3vw, 31px); line-height: 1.2; letter-spacing: -.04em; font-weight: 600; }
.section-aside { margin: 0 0 4px; color: #7b8b92; font-size: 12px; }
.details-grid { display: grid; grid-template-columns: repeat(3, 1fr); gap: 15px; }
.detail-card { min-height: 278px; padding: 22px 22px 20px; border: 1px solid var(--line); border-radius: 6px; background: var(--surface); }
.detail-index { display: flex; align-items: center; gap: 9px; font-size: 9px; letter-spacing: .13em; }
.detail-index span { width: 15px; height: 1px; background: #aebfc3; }
.detail-icon { display: grid; width: 44px; height: 44px; place-items: center; margin-top: 23px; margin-bottom: 16px; border-radius: 9px; }
.detail-icon svg { width: 23px; height: 23px; }
.channel-icon { background: #e7f4f1; color: #247b73; }
.owner-icon { background: #edf1f7; color: #3e6482; }
.readiness-icon { background: #fff2df; color: #a16a2a; }
.detail-card h3 { margin-bottom: 8px; color: var(--navy); font-size: 17px; line-height: 1.35; letter-spacing: -.02em; }
.detail-description { min-height: 42px; margin-bottom: 16px; color: #71818a; font-size: 12px; line-height: 1.6; }
.channel-code { display: inline-block; padding: 7px 9px; border: 1px solid #d5e6e2; border-radius: 3px; background: #f2faf8; color: #286d67; font-family: ui-monospace, SFMono-Regular, Menlo, monospace; font-size: 10px; letter-spacing: .025em; }
.owner-label, .readiness-label { display: inline-flex; align-items: center; gap: 7px; color: #59717c; font-size: 11px; font-weight: 600; }
.owner-indicator { width: 6px; height: 6px; }
.readiness-label { padding: 5px 8px; border-radius: 3px; background: #fff4e6; color: #98632d; }

.guidance-section { display: grid; grid-template-columns: .92fr 1.08fr; gap: 56px; padding-top: 28px; padding-bottom: 80px; border-top: 1px solid var(--line); }
.guidance-heading { display: flex; align-items: flex-start; gap: 18px; }
.guidance-number { display: grid; width: 36px; height: 36px; flex: 0 0 auto; place-items: center; border: 1px solid #cddde0; border-radius: 50%; color: #4d7b82; font-family: ui-monospace, SFMono-Regular, Menlo, monospace; font-size: 11px; }
.guidance-heading h2 { max-width: 340px; font-size: 25px; }
.guidance-content { display: grid; grid-template-columns: 1fr 1fr; gap: 24px; padding-top: 9px; }
.guidance-content p { margin: 0; color: #63747c; font-size: 13px; line-height: 1.75; }

.site-footer { border-top: 1px solid var(--soft-line); background: #fff; }
.footer-inner { min-height: 70px; display: flex; justify-content: space-between; align-items: center; gap: 16px; }
.footer-brand { color: var(--navy); text-decoration: none; font-size: 12px; font-weight: 700; }
.footer-brand span { color: #87969d; font-weight: 500; }
.footer-inner p { margin: 0; color: #71818a; font-size: 11px; }
.footer-inner p strong { color: #455d68; font-weight: 600; }
.footer-channel { color: #85949b; font-family: ui-monospace, SFMono-Regular, Menlo, monospace; font-size: 9px; letter-spacing: .08em; }

:focus-visible { outline: 3px solid #278879; outline-offset: 3px; }
@media (max-width: 820px) {
  .page-width { width: min(100% - 40px, 640px); }
  .hero { grid-template-columns: 1fr; gap: 36px; padding-top: 59px; padding-bottom: 54px; }
  .response-card { max-width: 510px; }
  .status-banner { grid-template-columns: 42px minmax(0,1fr); }
  .status-tag { grid-column: 2; justify-self: start; }
  .ticket-panel { grid-template-columns: 1fr; gap: 24px; }
  .details-grid { grid-template-columns: 1fr; }
  .detail-card { min-height: auto; }
  .detail-description { min-height: 0; }
  .guidance-section { grid-template-columns: 1fr; gap: 24px; }
}
@media (max-width: 540px) {
  .page-width { width: calc(100% - 32px); }
  .header-inner { min-height: 71px; }
  .brand { gap: 9px; }
  .brand-mark { width: 36px; height: 36px; }
  .brand-name { display: block; font-size: 13px; }
  .brand-name span { display: block; font-size: 11px; }
  .meta-label { font-size: 8px; }
  .channel-pill { padding: 5px 8px; font-size: 10px; }
  .hero { gap: 28px; padding-top: 48px; padding-bottom: 44px; }
  h1 { font-size: 51px; }
  .hero-intro { font-size: 15px; }
  .response-card { padding: 22px 20px 19px; }
  .response-card h2 { font-size: 20px; }
  .status-section { padding-bottom: 57px; }
  .status-banner { grid-template-columns: 36px minmax(0,1fr); gap: 12px; padding: 18px 15px; }
  .status-symbol { width: 36px; height: 36px; }
  .status-copy h2 { font-size: 16px; }
  .status-copy > p:last-child { font-size: 12px; }
  .status-tag { margin-top: 1px; font-size: 10px; }
  .ticket-section { padding-bottom: 54px; }
  .ticket-heading { gap: 12px; }
  .ticket-heading .section-aside { margin: 0; text-align: left; }
  .ticket-panel { padding: 20px 16px; }
  .ticket-fields { grid-template-columns: 1fr; gap: 0; }
  .ticket-actions { flex-direction: column; align-items: stretch; }
  .ticket-button { width: 100%; }
  .details-section { padding-bottom: 54px; }
  .section-heading { align-items: flex-start; flex-direction: column; gap: 8px; }
  .section-heading h2 { font-size: 26px; }
  .detail-card { padding: 19px; }
  .guidance-section { padding-bottom: 58px; }
  .guidance-heading h2 { font-size: 22px; }
  .guidance-content { grid-template-columns: 1fr; gap: 14px; }
  .footer-inner { justify-content: flex-start; align-items: flex-start; flex-direction: column; padding-block: 18px; }
}
@media (prefers-reduced-motion: reduce) {
  html { scroll-behavior: auto; }
  *, *::before, *::after { animation-duration: .01ms !important; transition-duration: .01ms !important; }
}